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Do's & Dont's

 Do’s

  • Before you use an ATM, please ensure that there are no strange objects in the insertion panel of the ATM.( to avoid skimming)

  • Shield the ATM pin number during transaction. Don’t carry the transaction receipts along.

  • Please change your ATM PIN once in every 3 months. As advised by banks.

  • Keep your credit card receipts to guard against transaction frauds, check your receipts against your monthly statement.

  • Only carry around credit cards that you absolutely need.

  • Shred anything that contain your credit card number written on it. ( bills)

  • Notify your credit card issuers in advance of your change of address, then you change home address.

  • If you lose your credit card, please report the loss immediately.

  • When you dispose  a card at the time of renewal/upgradation, please make sure to cut it diagonally before disposal.

 Don’ts

  • Don’t accept the card received directly from bank in case if it is damaged or seal is open.

  • Don't write your PIN number on your credit card.

  • Don't carry around extra credit cards that you rarely use.

  • Don’t disclose your Credit Card Number/ATM PIN to anyone.

  • Don’t hand over the card to anyone, even if he/she claims to represent the Bank.

  • Don’t get carried away by strangers who try to help you use the ATM machine.

  • Don’t use the ATM machines if the device is not in good conditions.

  • Don’t transfer or share your account details with unknown/non validated source.

  • Don’t access Netbanking or make payment using your Credit/Debit card from shared or unprotected computers in public places.

  • Don’t open unexpected e-mail attachments from unexpected sources or instant message download links. Delete suspicious e-mail immediately.

  • Don't give out your account number over the phone unless you initiate the call and you know the  company is reputable. Never give your credit card info out when you receive a phone call. ( This is called Vishing )

  • Don’t provide your credit card information on a website that is not a secure site.

  • Don’t share any confidential information such as password, customer id, Debit card number, Pin CVV2, DOB to any email requests, even if the request is from government authorities like Income Tax department, RBI or any card association company like VISA or Master card.

  • Don’t address or refer to your bank account problems or your account details and password on social networking site or blogs.

  • Don’t store critical information like your ATM PIN number on your mobile phone.

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Incident Reporting

To report cyber incident, please visit,
http://www.cert-in.org.in

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